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Mary Hines Droesch is Managing Director, Global Head of Citi Rewards. She is responsible for the growth and development the U.S. ThankYou rewards program, Citi Easy Deals, and a Rewards center of excellence for eight global markets with plans to roll out across the rest of Citi’s consumer markets. Responsibilities include offering a wide set of aspirational and relevant redemption options, building a scalable and stable platform, and delivering a seamless and remarkable experience across all customer touch points.
Mary has extensive experience in the credit card industry and strategic business management. Before Citi, she was with American Express for nine years, most recently as vice president of Charge Product Management. In this role, she was responsible for the P&L and overall customer experience for all Consumer Charge Card portfolios. She was also responsible for developing strategies and products appealing to Millennials.
Previously, Mary was vice president of Membership Rewards Merchandise. Her responsibilities included managing American Express’ Merchandise Rewards program, overseeing P&L, product selection, direct and online marketing, and distribution partnerships offering over 7,000 products. Prior to this, Mary led Membership Rewards strategy as director of Membership Rewards Product Development.
Before joining American Express in 2003, Mary was with Inductis, where she developed business and marketing strategies for a new rewards credit card for a major credit card issuer. She has also previously held positions with PriceWaterHouseCoopers, Accenture, and Compaq Computer Corporation.
Mary earned an MBA in Finance and Strategic Management from Columbia University in 2002. She also received a BA degree in Economics and Political Science from Boston College in 1995.