Proceedings Sunday 2014

 
Sunday, October 26, 2014 Proceedings
 
8:00-9:00 AM – Keynote
continental breakfast sponsored by RACOM
 
       - Rajkumar Venkatesan, University of Virginia
 
9:15-10:45 AM
SESSION 12: PAPERS - Mixed Topics
      - Pauline de Pechpeyrou, Paris West University Nanterre La Défense
      - Yiyuan Liu, Otterbein University; 
      - Sanjoy Ghose, University of Wisconsin-Milwaukee
      - Régine Vanheems, IAE Lyon, Centre de Recherche Magellan, Université Jean Moulin Lyon 3; 
      - J. Steven Kelly, Kathleen Stevenson, DePaul University
      - Ruijiao Guo, Purushottam Papatla, University of Wisconsin-Milwaukee
      - John Cronin, Western Connecticut State University
      - Elana Nadia Pomirleanu, University of Nevada Las Vegas; 
      - Pavan Chennamaneni, University of Wisconsin-Whitewater; 
      - Anjala Krishen, University of Nevada Las Vegas
Session Chair:  Elana Nadia Pomirleanu, University of Nevada Las Vegas
 
SESSION  13: PAPERS - Branding, Trust
      - Wael Kortam, Ghada Gad, Cairo University
      - James Pokrywczynski, Marquette University; 
      - Kevin Keenan, American University in Cairo
      - Wael Kortam, Somaia Shalaby, Cairo University
      - Debra Zahay, Aurora University;
      - Don E. Schultz, Northwestern University; 
      - Archan Kumar, Montclair State University
      - Jiyoon An, Texas Tech University
      - Don E. Schultz, Martin Block, Northwestern University
Session Chair:  Don E. Schultz, Northwestern University
 
SESSION 14: ABSTRACTS - Customer Satisfaction
      - Nobuhiko Terui, Taemyung Chun, Shohei Hasegawa, Tohoku University; 
      - Kosuke Ogawa, Hosei University
      - Sy Banerjee, Michael Farmer, Greg Rybarcyzk, University of Michigan Flint
      - Jos Schijns, Open University of the Netherlands; Joska Le Conte, KNMV
      - John A. “Jack” Schibrowsky, Alexander Nill, 
      - Bradley Wimmer, University of Nevada Las Vegas
Session Chair: John A. Schibrowsky, University of Nevada Las Vegas
 
11:00 AM-12:00 PM
SESSION 15: BEST PAPERS
56 BEST PEDAGOGICAL PAPER 
      - Anjala Krishen, Abbie Kirkendall, University of Nevada Las Vegas 
 
57 BEST RESEARCH PAPER IN CONSUMER SATISFACTION, DISSATISFACTION & COMPLAINING BEHAVIOR
      award sponsored by Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
      - Todd Bacile, Loyola University New Orleans; 
      - Alexis Allen, University of Kentucky; Charles Hofacker, Florida State University Session Chair:  F. Robert Dwyer, University of Cincinnati
 
SESSION 16: ABSTRACTS - Mixed Topics 1
      - Wendy Bendoni, Woodbury University, 
      - Ekin Pehlivan, California State University Channel Islands
      - Mine Ucok Hughes, Woodbury University
      - Ofer Mintz, Louisiana State University; 
      - Timothy Gilbride, University of Notre Dame; 
      - Imran Currim, University of California, Irvine; 
      - S. Siddarth, , University of Southern California
      - Bing Xu, Edward Chu, California State University-Dominguez Hills; Jing Hu, Xin Liu, California State Polytechnic University
      - Michelle Nelson, Linfield College; 
      - Craig Ostbo, Managing Partner, Koopman Ostbo Marketing CommunicationsSession Chair:  David Marold, Eastern Michigan University
 
SESSION 17: ABSTRACTS -Mixed Topics 2
      - Tony Gao, University of Massachusetts Lowell; 
      - Fareena Sultan, Northeastern University; 
      - Andrew Rohm, Loyola Marymount University
      - Jiao Want, Beijing Institute of International Economics and Trade
      - Vishal Lala, Lauren Buys, Pace University
      - Zaid Obeidat, Sarah Xiao, Durham University
      - Gopalkrishnan Iyer, Florida Atlantic University
      - Richard Michon, Ryerson University
Session Chair:  Paula Peter, San Diego State University
 
12:15-1:45 PM
AWARDS LUNCHEON AND KEYNOTE
lunch sponsored by Elsevier
      - Heather Cassano, Chief Experience Officer, Scholastic Inc.
 
2:00-2:45 PM
SPECIAL TOPIC PANELS
      - Michael Becker, mCordis;
      - Tony Gao, University of Massachusetts-Lowell; 
      - Sean Gera, CallFire;
      - Andrew Rohm, Loyola Marymount University
 
      - Moderator: Fareena Sultan, Northeastern University;
 
      - Susan Connell, San Diego State University; 
      - Denny McCorkle, University of Northern Colorado; 
      - James "Jimmy" Peltier, University of Wisconsin-Whitewater
 
      - Moderator: Carol Scovotti, University of Wisconsin-Whitewater